Terms & Conditions

Delivery Information

  • Our minimum order value is £300
  • Orders for UK mainland delivery are carriage paid.

World, EU & None Mainland UK

All order delivered into the EU or outside of mainland UK (including Channel Islands, Scottish Islands, Northern Ireland, Isle of Wight, Isle of Man and Eire) are charged at cost. Carriage charges outside the mainland UK will vary on weight and delivery location and will be advised prior to despatch. All prices above are net of VAT.

Ordering & Payment Procedure

When you place an order online, we will then pick the requested stock for you. Once pick is complete, we will create a delivery note. This will show the items we have in stock from your order, items out of stock on your order and the shipping cost based on the weight, number of boxes and your location. We will then *email you this delivery note to the email address that you have supplied us for contact. Then, your order is invoiced, *emailed to you & we take payment using the credit card details you have provided us at the time of placing the order. If you are a pro-forma bank transfer customer, you will make payment via your chosen bank to Rock Off at this point. In both cases, dispatch & delivery will only be completed upon payment received. Account customers will pay within their agreed terms & overdue accounts will not receive goods until the agreed terms of payment are met.

Once payment is completed or terms are met on your account, we arrange shipping with UPS or DHL depending on your territory. You will also receive a tracking number by email from UPS to the *email address you provided for contact.

*All emails from Rock Off to the customer during the order process are automated. Please note that issues may only arise if you supply incorrect email information or spam/junk folders are managed.

Terms & Conditions of Sale

1 Definitions

1.1 In these conditions, unless the context requires otherwise:

1.1.1 “Buyer” means the person who buys or agrees to buy the goods from the Seller;

1.1.2 “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;

1.1.3 “Delivery Date” means the date specified by the Seller when the goods are to be delivered;

1.1.4 “Goods” means the articles which the Buyer agrees to buy from the Seller;

1.1.5 “Price” means the price for the Goods excluding VAT; and

1.1.6 “Seller” means Rockoff Retail Limited.

2 Conditions Applicable

2.1 These Conditions shall apply to all contracts for the Sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms and conditions which the Buyer may purport to apply under any purchase order, confirmation order or similar document.

2.2 All Goods shall be deemed to be an order by the Buyer to purchase Goods pursuant to these Conditions.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4 Any variation of these Conditions (including and special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3 Price and Payment

3.1 The Price shall be the price stipulated in the Seller’s supplied price list. The Price is exclusive of VAT which shall be due at a rate ruling on the sale of the Seller’s invoice.

3.2 Payment of the Price and VAT shall be due within 30 days of the month end from date of invoice.

3.3 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 2% above Barclays Bank’s base rate from time to time in force and shall accrue at such a rate after as well as before any Judgment.


3.4 If you place an order with Rock Off & supply us with details for payment, we take this as an agreement for an order to be processed. If during the processing procedure you realise that you can no longer go ahead with the order, or at the payment stage you cannot make payment, we can cancel the order. Cancelling the order at this stage will incur a charge as the procedure has a manpower cost to Rock Off. The charge is 10% of your proposed order value.

This 10% restocking charge is based on the following.

(1) The stock being allocated to you at the time you placed the order, potentially prevents a sale to other customers. This is especially likely in cases of ‘low stock held’ quantities.

(2) The manpower costs of picking the order and creating all relevant paperwork.

(3) The relocation of the products picked for your order.


3.5 If an order is placed & you would like to add products, we are happy to do this up to a point. If the order is past a point that we have picked, packed and issued relevant paperwork, we will ask for an additions fee. The additions fee will be based upon the amount of units & the status of the order. This can be discussed and organised by your sales contact or via sales@rockofftrade.com and this is honestly dependent on what you would like to add.

We endeavour to offer you the best service possible & only wish to place additional charges where we feel it is applicable.


3.6 Please request a return within 7 days of delivery receipt.

1. Please contact sales@rockofftrade.com or your account manager for a credit request form, before you return your item(s). You may keep a copy of the blank request form for future use. Your credit will be reviewed for approval and the following procedure confirmed with you.

2. Agreed returns only must arrive back in the same condition as received (new, unworn and labels attached). If the product is faulty, Rock Off will advise you on how to return or dispose.

3. The cost of the return shipping is the purchasers responsibility, unless factors for return have been agreed via Rock Off and agreement has been made for the seller to arrange collection.

4. When we receive your return package, we will credit your Rock Off account accordingly. A credit will be handled between 5-14 working days.

5. Important info: All returns must be sent directly to our warehouse. Return items must be sent direct to following address:

Postal Address Rock Off Retail Limited t/a Rockoff Trade Units 1,2 & 3 Aintree Building, Aintree Way, Liverpool, L9 5AQ

Tel: +44(0)151 525 0343

Email: sales@rockofftrade.com

Normal Business Hours: 9:00 hrs to 17:30 hrs (UK time GMT/BST) Monday to Friday excluding UK public holidays.

4 The Goods

4.1 The description of the Goods shall be as set out in the Seller’s price list.

5 Warranties and liability

5.1 The Seller warrants that the Goods supplied will at the time of delivery correspond to the description given by the Seller. All other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods, whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.

6 Delivery of the Goods

6.1 Delivery of the Goods shall be made to the Buyer’s address or alternative address/address’s by agreement on the Delivery Date. The Goods may be delivered in advance of the Delivery Date upon the giving of reasonable notice to the Buyer. The Buyer shall make all arrangements to take delivery of the Goods whenever they are tendered for Delivery. The Buyer may, with the explicit agreement of the Seller, arrange for the Goods to be collected from the Seller.

6.2 The Seller shall not be liable for any loss or damage whatever due to failure by the Seller to deliver the Goods (or any of them) promptly or at all.

7 Acceptance of the Goods

7.1 The Buyer shall be deemed to have accepted the Goods 24 hours after delivery to or collection from the Buyer.

7.2 After acceptance the Buyer shall not be entitled to reject the Goods which are not in accordance with this Contract.

8 Retention of Title

8.1 The seller remains the owner of the Goods until such time as sums owed by the Buyer to the Seller are paid in their entirety.

8.2 Until full payment in cleared funds is received by the Seller for all goods supplied by it to the Buyer, as well as all other amounts owing to the Seller by the Buyer under any other contract

8.2.1 Legal title and property in all goods supplied under this contract remain vested in the Seller and do not pass to the Buyer;

8.2.2 The Buyer holds the goods as fiduciary agent and Bailee for the Seller;

8.2.3 The Buyer must not sell the goods except in the ordinary course of the Sellers business;

8.2.4 The Seller may without notice, enter any premises where it suspects the goods may be located and remove them without committing a trespass, notwithstanding that they may have been attached to other goods or land not the property of the Seller, and for this purpose the Buyer irrevocably licences the Seller to enter such premises and also indemnifies the Seller from and against all costs, claims demands or actions by any party arising from such action.

9 Remedies of Buyer

9.1 Where the Buyer rejects any Goods then the Buyer shall have no further rights whatever in respect of the supply to the Buyer of such Goods or the failure by the Seller to supply Goods which conform to the contract of sale.

9.2 Where the Buyer accepts or has been deemed to have accepted any Goods then the Seller shall have no liability whatever to the Buyer in respect of those Goods.

9.3 The Seller shall not be liable to the Buyer for late delivery or short delivery of the Goods.

10 Intellectual property

10.1 The specifications and design of the Goods (including the copyright design right or other intellectual property in them) shall as between the parties be the property of the Seller.


Fully Supporting Trade Buyers

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