Here is a selection of frequently asked questions together with important information about developing an account with us WHO HAS ACCESS TO THIS SITE? The website is for Traders, Retailers and Wholesalers only. Full access including the ability to order, view order history and auto re-ordering is only available to registered users. Applying for a trade account is simple and quick. Please us a few days to respond. We may seek to know a little about your business before approving your application HOW ARE ORDERS PAID FOR? Initial order is Proforma subsequently a credit account can be applied for. Alternatively we can accept payment by all major credit cards. This method makes sure that you only pay for goods supplied. In the event that you have chosen products which are not currently available, your requests can be placed on forward order and we will advise you of the estimated time of arrived from the factory. WHAT ABOUT MINIMUM ORDER VALUE AND WHAT DOES DELIVERY COST? Rock Off Trade operate a ‘no minimum’ order value policy because we value all business, especially from independent traders!  Orders under £200 are charged at £5 plus VAT up to a maximum of 25kg per carton. Orders over £200 are carriage paid within the mainland UK. Shipping outside mainland UK (including the Channel Islands, Scottish Islands, Northern Ireland,the Isle of Man, and the Republic of Ireland will depend on weight and the delivery location. We will of course advise of these charges before your order id dispatched. Prices quotes are net of VAT. Prices to Europe and other countries where we have licensing rights will vary and again will be quoted prior to dispatch. I TRADE OUTSIDE THE UK, IS IT OK TO OPEN AN ACCOUNT? Yes, we will accept your from outside the UK. All order delivered into the EU or outside of mainland UK (including Channel Islands, Scottish Islands, Northern Ireland, Isle of Wight, Isle of Man and Eire) are charged at cost. Carriage charges outside the mainland UK will vary on weight and delivery location and will be advised prior to despatch. All prices above are net of VAT. Please contact our Customer Support Department on +44(0)151 227 2546 Mobile: +44 (0)773 068 4000 or Email:  sales@rockofftrade.com DO YOU HAVE BROCHURES? Registered users can download a PDF copy of our latest brochures. If you would like a hard copy, please contact Customer Support DO YOU HAVE FIELD SALES STAFF? Yes, we have a number of agents who operate on our behalf throughout the UK. Customer Support can help you arrange an appointment Help & Frequently Asked Questions Rock Off Retail Limited T/A Rockoff Trade, 41 North John Street, Liverpool, United Kingdom, L2 6RR, United Kingdom  Phone: +44(0)151 227 2546 Mobile: 0773 068 4000 Email: sales@rockofftrade.com Trade Customers Customer Information Rock Off Connections Return to Homepage NEW! Flip Page 3D ON-LINE Catalogue Take A Look