Problems logging into your account?

If you can log in and see our trade prices - then that means you have an online trade account - so go ahead and place your order!

If you get any of these messages/error warnings, we'd like to help!

If you can log in, but can't see our trade prices

This means your trade account hasn't been verified (yet) by our sales team. If it's more than 24 hours since you applied for an online trade account, please email us at sales@rockofftrade.com (or phone our office at +44(0)151 525 0343) and we'll be happy to help.

If you get an error message saying "Your account has been suspended"

Please alert our sales team by emailing us at sales@rockofftrade.com (or phone our office at +44(0)151 525 0343) and we'll be happy to help.

If you get an error message saying "The e-mail address and password you entered do not match any accounts on record." 

Use the "Forgot your password? Click to reset" or "New Customer? Create New Account" links on the form.